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Erdle Profile

Customer Service

THE BASICS OF ERDLE CUSTOMER SATISFACTION

PARTNERSHIP
Partnership is essential in our business because we have evolved into a company that routinely makes precision perforated products to stringent specifications and high quality standards. To accomplish this, we must work side by side with our customers, sharing experience, information, commitment and goals to develop the fine products that these partnerships produce.

RESPONSIVENESS
Your business is important to us at Erdle. When you call regarding product design, pricing, scheduling, processing, expediting, or routing of shipment, you deal with one customer service representative. The person assigned to your account is well versed in the procedures of the plant, and will pilot your order through to completion. From the outset, one of Erdle's field representatives is available to visit your facility and provide on-site assistance. We respond to your scheduling needs by having three production shifts running around the clock.

DELIVERY
Erdle defines its craft as the delivery of a part that works every time, on time. Quality manufacturing conformity is ensured through up-to-date equipment, methods and controls. Examples include microprocessor-controlled material feed systems, hard dies for accuracy and integrity of perforation layout, and the consistent use of prime materials. You may expect immediate delivery of perforated stock from all Erdle locations. To expedite shipment, major credit cards can be utilized for convenient customer payment.
If you have any questions please feel free to contact our sales representative at any of our two plants. If you require a quotation you can call toll free at 1-800-627-4700, fax or go to the RFQ form on this website.

Dedication to the "CUSTOMER"
Our customers are a strong part of what has made Erdle Perforating the premier perforator in the industry. Erdle Perforating is dedicated to customer service and quick response time utilizing an experienced work force that focuses on meeting or exceeding customers expectations. We strive for a prompt, courteous response to inquiries and expeditious order delivery. Account executives and salesmen work hand-in-hand with Production, Engineering, Purchasing, Shipping and Accounting to process your order from start to finish.
A direct sales force and representatives are available to discuss your requirements and to give design assistance when needed. We want to be more than just a supplier of materials. Working side by side with both the customer and vendor to share information, experiences, commitments and goals will allow each of us to benefit. We look forward to "Exceeding Your Expectations ".

Thomas J. Pariso
Executive Vice President